From Dale Carnegie's classic book How To Win Friends and Influence People, originally published in 1936 and still going strong.
Notice how step 1 - "How To Make A Person Like You" just so happens to also be the exact same steps of a good interviewer during conversation. Either on camera or only behind a microphone.
Not pictured here are also "Fundamental Techniques in Handling People":
1. Don't criticize, condemn, or complain. Human nature does not like to admit fault. When people are criticized or humiliated, they rarely respond well and will often become defensive and resent their critic. To handle people well, we must never criticize, condemn or complain because it will never result in the behavior we desire. This is the problem with the schooling system. As it mainly only points out what the student did wrong over highlighting all the vast majority of steps they did right.
2. Give honest and sincere appreciation. Appreciation is one of the most powerful tools in the world. People will rarely work at their maximum potential under criticism, but honest appreciation brings out their best. Appreciation, though, is not simple flattery, it must be sincere, meaningful and with love.
3. Arouse in the other person an eager want. To get what we want from another person, we must forget our own perspective and begin to see things from the point of view of others. When we can combine our desires with their wants, they become eager to work with us and we can mutually achieve our objectives.
I'm glad we had this talk.
